Support the S.A.L.E. for Service & Support Professionals

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$495.00
$495.00
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Service and support professionals play a key role in the sales process. That means everyone must have a common language and understanding of how to approach the process and how individual responsibilities impact the sale.


DVD - $495.00

USB - $495.00
Support the S.A.L.E. introduces a basic S.A.L.E. process to those who support sales teams, giving employees a better understanding of how the sales process works. They also explore and practice skills and strategies for upselling, referring business and responding to challenging customer situations.

Learning Point Highlights
  • Explains how to build trust with prospects and customers
  • Demonstrates ways to maintain customer loyalty when handling complaints
  • Describes how to recognize opportunities and "up sell" existing customers

Buyers today are highly sophisticated.  They prefer to collaborate with professionals who are equally sophisticated.  They expect sales and support professionals to be knowledgeable, skilled and trusted colleagues and advisors in providing solutions to the needs of their organization.

This program breaks down the sales process into four easy steps and explores each step individually as well as the entire process put together.  By design, the programs are easy to use, and through optional activities provide maximum flexibility to expand on specific skill priorities.

Program Length: 16 Minutes
Optional Materials: Facilitator Guide, Facilitator Resources, Participant Materials, Self-Study Guide, Daily Planner & PowerPoint Presentation