- Glad I Could Help: Real Customer Service Situations for Discussion
Glad I Could Help: Real Customer Service Situations for Discussion
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$495.00
$495.00
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Best Seller! There’s no tougher business situation than dealing with an angry customer, whether external or internal to your organization.
DVD - $495.00
USB - $495.00
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Now, you can equip employees to handle those calls and confrontations without getting rattled. What’s more, they’ll become experts at working through misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.
Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a “glad I could help” attitude, customers will feel positive about the employee, the organization and the way they have been treated—ultimately creating long-term customer loyalty. The program teaches employees how to handle these situations:
Program Length: 21 Minutes Optional Materials: Facilitator Guide, Participant Materials & Self-Study Guide & PowerPoint Presentation |
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Pricing is subject to change. Product listing is subject to change.
Pricing is subject to change. Product listing is subject to change.